Privacy Policy

DNC Studios ("DNC Studios", "we", "us" or "our") creates and delivers premium custom framed artwork made from photographs and creative ideas supplied by our customers, with delivery across Nigeria.

This Privacy Policy explains what personal information we collect when you use our website and services, how we use and protect it, and the rights you have over it. If you have any questions, contact us at dncstudiong@gmail.com.

We collect information you provide directly to us when you place an order or contact us, including:

• Identity and contact details — your name, the recipient’s name, email address and phone number.
• Delivery details — the delivery address, city and state needed to fulfil your order.
• Photographs and content — the images you upload and any titles, names, dates, quotes, messages or instructions you add to personalise your artwork.
• Order details — the styles, sizes, frames and options you select, and your order history.
• Payment information — payments are processed by our third-party payment provider; we receive confirmation and a transaction reference but do not store your full card details.

We also automatically collect limited technical information such as your device type, browser, and basic usage data through cookies and similar technologies to keep the site working and secure.

We use your personal information to:

• Design, produce, frame and deliver the artwork you order.
• Process payments and confirm your transactions.
• Send you order confirmations, proofs for approval, and updates on your order status.
• Respond to your enquiries and provide customer support.
• Maintain, secure and improve our website and services.
• Comply with our legal, tax and accounting obligations, and prevent fraud or abuse.

We rely on the performance of our contract with you, your consent, our legitimate business interests and our legal obligations as the lawful bases for processing your information.

The photographs and content you upload are used solely to create and deliver your artwork. We do not sell your images or use them for advertising without your explicit permission.

We may keep a copy of your finished artwork and source files to allow reorders, reprints and support. If you would like us to remove your uploaded photographs after your order is complete, contact us and we will do so, subject to any records we must retain by law.

We do not sell your personal information. We share it only with trusted parties who help us operate our business, and only to the extent necessary, including:

• Payment processors that handle your transactions securely.
• Hosting, storage and infrastructure providers that run our website and store order data.
• Delivery and logistics partners who ship your artwork to you.
• Printing and framing partners involved in producing your order.
• Professional advisers and authorities where required by law.

These parties are only permitted to use your information to perform services for us and are required to keep it secure.

Some of our service providers may store or process data outside your country. Where information is transferred internationally, we take reasonable steps to ensure it remains protected by appropriate safeguards consistent with this Policy and applicable data protection law.

We keep your personal information for as long as needed to fulfil your order, provide support, and meet our legal, tax and accounting obligations. When information is no longer required, we securely delete or anonymise it.

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, including uploaded photographs.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.

To exercise any of these rights, contact us at dncstudiong@gmail.com. We will respond within the timeframe required by applicable law.

Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and understand how it is used. You can control cookies through your browser settings, though disabling them may affect how the site works.

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate. Your continued use of our services after an update means you accept the revised policy.

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at dncstudiong@gmail.com.